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Ethical Scenario 12
A patient attends demanding a scale and polish and removal of stains under the NHS to make her teeth ‘sparkly white’. You explain that the scale and polish can be completed under the NHS however stain removal and use of air abrasion is a private procedure. The patient refuses to accept this and demands NHS treatment for it all. How would you handle this scenario?
Excellent Candidate response
- Explain to the patient that NHS treatment doesn’t cover cosmetic needs
- The scale and polish can be done however stain removal or air abrasion isn’t indicated under the NHS as it is a cosmetic procedure and if the patient would like this they should seek a private dentist
- If the patient persists, advise they can seek a second opinion if needed.