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Ethical Scenario 26


Whilst at work, you notice that a colleague is being ‘informal’ with a patient speaking with a number of colloquial terms. What potential issues could this raise?
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​Excellent Candidate response
  • It is vital that dentists work and communicate in such a way that patients maintain their confidence in the dentist and the dental profession as a whole (GDC standard 9)
  • Dentists should avoid using slang or colloquial language that may make the patient question the professionality of the clinician.
  • Whilst dental jargon should be avoided, generally formal speech is required to adequately consent patients for treatments.
  • Communication is key to successful treatment. It helps to maintain patient confidence and satisfaction as well.
  • It may be beneficial in this case for a senior colleague to have a word with the colleague in question to support them out in this regard and give positive, constructive feedback.