Sentry Page Protection
Role Play Scenario 11
Whilst doing your work experience before university at a local dental surgery, you notice another work experience student, Paul, looking at their neighbour’s confidential records.
In this role play, you will speak to Paul.
Excellent Student Approach
2. Open Questions
3. Develop Rapport
4. Address the issues known
5. Identify any additional issues
6. Summary and plan going forward
1 - Speak to Paul and ask him if you can speak to him quickly in private.
2, 3 – Commence with an open question, for example asking how he is doing today and how Paul is finding the work experience.
4 – Suggest to Paul that you noticed that he was reviewing the records of his neighbour and ask the reason for this. Adjust your response based on what Paul says as Paul may have a valid reason, for example person in question may be the next patient due at the surgery or the dentist may have requested the specific information. If there is no such suitable explanation, discuss with Paul if he understands the rules regarding confidentiality and medical records and the appropriate action to take when this is broken. This will likely involve discussing the breach with the charge dentist/practice lead and possibly relaying this breach to the patient (Duty of Candour) depending on the level of breach and exact circumstances.
5 – Given that Paul has reviewed one patient record inappropriately, it may be possible that Paul has also inappropriately reviewed other patient’s dental records. Furthermore, it would be important to reinforce the rules regarding work experience behaviour to ensure that no other breaches have occurred.
6 – Agree a plan going forwards which is likely to involve discussing with the dentist/practice manager as well as a firm agreement regarding the unacceptability of this behaviour in future.