GP Stage 3 Simulated Consultation - Relative 7
You are an SHO on a medical ward, and Alexis Henley one of the siblings of your patient Joan Henley has asked to speak with you. Joan was admitted two days ago with diabetic ketoacidosis (DKA) and has improved well. It is hoped that Joan will be able to go home tomorrow after diabetic team review.
You are Alexis Henley, sibling of Joan Henley. Joan was admitted to the hospital two days ago with a diabetes crisis and you have arranged to meet one of the doctors to discuss Joan’s progress. You are very pleased with the care on the ward, and in particular have taken a liking to this doctor, who you have arranged to see.
You are keen to build on your relationship with the doctor and would like the doctor’s number so that you can arrange to meet them once Joan is discharged. If this is not possible, you would like to know if the doctor has Facebook so that you can add them as a friend. If advised that this is not possible/professional, you become offended especially since it is Joan who is the patient and you are merely a ‘member of the public’ and hence there should be no conflict of interest.
You do not take well to any personal questions about yourself, your health or how you are coping at home. If you are not provided with the doctor’s contact/Facebook details, you insist on making a complaint in view of what you believe to be the doctor’s unprofessional attitude. You would like the doctor to provide you with details on how to complain after which you abruptly leave the consultation.
This is a challenging consultation, where paradoxically the ‘optimal outcome’ is a complaint. Given that you are still involved in Joan’s care, it would not be professional to pursue a relationship with Alexis. Despite what you believe to be the most professional approach, it is still a requirement to provide Alexis with appropriate contact details to make a complaint should Alexis wish to pursue this.