Sentry Page Protection

MMI Scenario 13


​Mrs Adams presents to the community pharmacy with her son, Liam aged 8 years old with his prescription to fill. After handing over the prescription, Mrs Adams informs you she only wants the blue inhaler dispensed and not the brown one. When you enquire further whether she has any at home and why she requests as such, she angrily proclaim ‘No I don’t want Liam using any steroids it is bad for him and he is fine on just using his blue inhaler. He only ever has the blue inhaler issued, check your records.’

How would you manage this situation? What are your concerns and what is most important at this stage?