Sentry Page Protection

Role Play Scenario 10


​Mrs Jones has come to see her GP about her cough. The GP has assessed her and concluded that it has been caused by a virus which will likely self-resolve without antibiotics. Despite this, Mrs Jones is adamant that she would like antibiotics; the GP has asked you to see Mrs Jones to discuss her request further.​

Average Candidate Approach
  • Rushing straight into the matter, rather than starting with open questions and developing rapport 
  • Not providing Mrs Jones with adequate opportunity to express her ideas and expectations.
  • A lack of empathy shown through verbal and non-verbal communication.
  • Failing to address additional issues. Candidates not asking about any additional concerns will not establish that Mrs Jones' young son was recently hospitalised following a 'viral infection' and only improved with intravenous antibiotics.
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​Excellent Candidate Approach
  1. Introduction
  2. Open Questions
  3. Develop Rapport
  4. Address the issues known
  5. Identify any additional issues
  6. Summary and plan going forward