Sentry Page Protection

Role Play Scenario 3


Imagine you are dog-sitting for your friend whilst she is out for the day. You accidently leave the front door open, and the dog runs away. You spend a few hours looking for him, but you can’t find him. When your friend arrives home, she asks where the dog is. What do you say to her?
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Average Candidate Approach
  • Being dishonest, and taking responsibility for what happened
  • Not apologising, as it is though this is an admission of guilt – it’s not!
  • Getting defensive when your friend begins to ask how it happened
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Excellent Candidate Approach
  1. Introduction
  2. Open Questions
  3. Develop Rapport
  4. Address the issues known
  5. Identify any additional issues
  6. Summary and plan going forward
 
Key Issues to be addressed:
  • Apologising for what happened, and immediately take responsibility-apologising is not an admission of guilt, this just highlights that you are sorry for what has happened.
  • Although this was an accident, your friend may be angry and upset. Here, it is important to act with empathy, and try to be understanding of your friend’s feelings.
  • Be honest in terms of what happened, this may have happened before, and your friend may know where her dog often runs to.
  • Explain that you have tried to look; this highlights that you have tried to help and may mediate your friend’s feelings.
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