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Motivation/Insight Question 11
Describe a situation in which things did not go to plan, and how you dealt with this.
Excellent Candidate Response
Whilst working as a barista at my local coffee shop, there was one particular time where there was a significantly high volume of customers, with only my two co-workers and I on the shift. As it was very busy and there was a lot of noise, it was difficult to hear customers’ orders. This resulted in some of the orders being incorrect, with customers not receiving their desired drinks and having to wait longer as we struggled to complete all the orders. As well as the stress of managing the shop at such a busy time, some customers were also complaining about the time delay, which did dishearten us. However, despite this we continued, and dealt with the situation at hand. Rather than have one person be responsible for one order, instead we had someone work the till, with the other two workers making the drinks and giving them to the customers. We found that this was much more efficient than the previous system, and soon we were back on track. Although this was extremely stressful at the time, we learnt about the importance of organisation and teamwork, and are now aware that during peak times such as the early morning and lunch, it is vital to have more employees working, to ease the load.
Whilst working as a barista at my local coffee shop, there was one particular time where there was a significantly high volume of customers, with only my two co-workers and I on the shift. As it was very busy and there was a lot of noise, it was difficult to hear customers’ orders. This resulted in some of the orders being incorrect, with customers not receiving their desired drinks and having to wait longer as we struggled to complete all the orders. As well as the stress of managing the shop at such a busy time, some customers were also complaining about the time delay, which did dishearten us. However, despite this we continued, and dealt with the situation at hand. Rather than have one person be responsible for one order, instead we had someone work the till, with the other two workers making the drinks and giving them to the customers. We found that this was much more efficient than the previous system, and soon we were back on track. Although this was extremely stressful at the time, we learnt about the importance of organisation and teamwork, and are now aware that during peak times such as the early morning and lunch, it is vital to have more employees working, to ease the load.